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ninico.online > Shipping Policy

Shipping Policy

Shipping Policy

Effective Date: 04 December 2025

This Shipping Policy applies to Ninico, operated by PROMONET INFOSOLUTION PRIVATE LIMITED (“we”, “our”, “us”). It outlines how orders placed on our website are processed, shipped, and delivered.

By placing an order with us, you agree to the terms mentioned below.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are typically processed and dispatched within 1–3 business days, excluding Sundays and public holidays.

  • Processing times may vary during high-demand periods, sales, or unforeseen circumstances.

2. Shipping Locations

  • We currently ship within India only.

  • Delivery is subject to service availability at the customer’s shipping address by our courier partners.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Shipping charges are non-refundable once the order has been dispatched.

4. Estimated Delivery Time

  • Estimated delivery time is 3–7 business days after dispatch, depending on the delivery location.

  • Delivery timelines are approximate and may vary due to courier delays, weather conditions, regional restrictions, or other external factors.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, where available.

  • Customers can track their orders using the tracking information provided.

6. Delays & External Factors

  • PROMONET INFOSOLUTION PRIVATE LIMITED is not responsible for delays caused by courier partners, natural calamities, strikes, government regulations, or circumstances beyond our control.

  • We will make reasonable efforts to keep customers informed in case of major delays.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • We are not liable for failed deliveries due to incorrect, incomplete, or unreachable addresses.

  • If an order is returned due to unsuccessful delivery attempts, additional re-shipping charges may apply.

8. Damaged, Missing, or Incorrect Products

  • If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery.

  • Photo or video proof may be required for verification.

  • Resolution will be handled as per our Return & Refund Policy, if applicable.

9. Delivery Confirmation

  • An order is considered delivered once it has been handed over to the customer or their representative at the provided shipping address.

  • Any delivery-related issues must be reported within the specified timeframe.

10. Changes to This Policy

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice.

  • Any changes will be effective immediately upon posting on this page.

11. Contact Us

For any shipping-related queries or support, please contact:

PROMONET INFOSOLUTION PRIVATE LIMITED

📧 promonetinfosolution@gmail.com
📞 +91 9911377288

🏢 PROMONET INFOSOLUTION PRIVATE LIMITED,

Office No-401, C-25, Fourth Floor, Old Plot No-14, Gali No-05, Guru Nanak Pura, Laxmi Nagar Near V3S Mall, New Delhi, East Delhi, Delhi – 110092