Privacy Policy

Effective Date: 01-01-2026

At Ninico, operated by PROMONET INFOSOLUTION PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access our website, create an account, place an order, or use our services.

By accessing or using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Account Information

Payment Information

Payment details required to process transactions securely through authorized third-party payment gateways.

We do not store complete debit card, credit card, or banking information on our servers.

Usage Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Pages Visited
Referral Sources

Cookies & Tracking Information

Information collected through cookies and similar technologies.

2. Legal Basis for Processing

We process personal information based on:

Your consent
Performance of contractual obligations
Compliance with legal requirements
Legitimate business interests such as fraud prevention, security, customer support, analytics, and service improvement

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and delivery updates
Improve website functionality and user experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send marketing and promotional communications (subject to your consent)

4. Communication Consent

By providing your phone number, email address, or other contact information, you consent to receive communications from us through:

Email
SMS
WhatsApp
Phone Calls

These communications may include:

Order updates
Delivery notifications
Customer support communications
Promotional offers
Service announcements

You may withdraw marketing consent at any time by contacting us or using available unsubscribe options.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Service Providers

Payment gateways
Courier and logistics providers
Cloud hosting providers
Technical support partners

Legal Authorities

Where required by law, court order, government authority, or regulatory requirement.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity.

6. Data Retention Policy

We retain personal information only for as long as necessary.

Typically:

Account and order information: During account activity and up to 7 years thereafter
Transaction records: As required by tax and accounting laws
Customer support records: For dispute resolution and service improvement
Marketing information: Until consent is withdrawn

After the retention period, data is securely deleted, anonymized, or destroyed.

7. Data Transfer

Your information may be stored and processed on servers located in different states or jurisdictions.

By using our website, you consent to such transfer, processing, and storage of your information, subject to reasonable security safeguards.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze traffic and usage patterns
Personalize user experiences

You may disable cookies through your browser settings, although certain website features may not function properly.

9. Data Security

We implement industry-standard security measures including:

SSL Encryption
Secure Hosting Infrastructure
Access Controls
Monitoring Systems
Secure Payment Processing

While we strive to protect your information, no method of transmission over the internet is completely secure.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If we become aware that such information has been collected, we will delete it promptly.

Parents or guardians may contact us to request removal of such information.

11. Your Rights

Subject to applicable law, you may:

Access your personal data
Correct inaccurate information
Request deletion of personal data
Withdraw consent
Opt out of marketing communications
Request information regarding data processing
Lodge a complaint regarding privacy practices

To exercise these rights, contact us at:

📧 promonetinfosolution@gmail.com

📞 +91 9911377288

12. Grievance Officer

For any privacy concerns or complaints, contact:

Name: Karthik
Designation: Grievance Officer

📞 Phone: +91 9911377288

📧 Email: promonetinfosolution@gmail.com

Address:

Office No-401, C-25, Fourth Floor, Old Plot No-14, Gali No-05, Guru Nanak Pura, Laxmi Nagar Near V3S Mall, New Delhi, East Delhi, Delhi – 110092

We aim to acknowledge complaints within 48 hours and resolve them within 15 days.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

PROMONET INFOSOLUTION PRIVATE LIMITED

📧 Email: promonetinfosolution@gmail.com

📞 Phone: +91 9911377288

🏢 Address:

Office No-401, C-25, Fourth Floor, Old Plot No-14, Gali No-05, Guru Nanak Pura, Laxmi Nagar Near V3S Mall, New Delhi, East Delhi, Delhi – 110092