Effective Date: 01-01-2026

At Ninico, operated by PROMONET INFOSOLUTION PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, shipping address, billing address, etc.

• Payment Information: Payment method details (processed securely via third-party gateways).

• Usage Data: Information about how you interact with our website (e.g., pages viewed, device type, IP address).

• Cookies: We use cookies to enhance your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Provide customer support

• Improve our website, services, and marketing

• Send promotional emails (you can opt-out anytime)

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Trusted third-party service providers (e.g., delivery partners, payment gateways)

• Law enforcement or legal authorities, when required by law

4. Data Retention Policy

We retain your personal data only as long as necessary for business and legal purposes.

Typically:

• Account and order information — for the duration of your account and up to 7 years thereafter as required under applicable laws

• Transaction records — for tax, accounting, and compliance requirements

• Communication records — for dispute resolution and support

After the retention period, data is securely deleted or anonymized.

5. Children’s Privacy (Under 18)

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children. If you are under 18, you should use our website only under parental or guardian supervision.

If we become aware that a child has provided personal data without consent, we will delete such information promptly.

Parents may contact us for removal requests.

6. Grievance Officer

For any privacy concerns or complaints, contact:

Name: Karthik 
Designation: Grievance Officer
Phone: +91 9911377288
Address: Office No-401, C-25, Fourth Floor, Old Plot No-14, Gali No-05, Guru Nanak Pura, Laxmi Nagar Near V3S Mall, New Delhi, East Delhi, Delhi – 110092

We will acknowledge complaints within 48 hours and resolve them within 15 days.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality.

By continuing to use our website, you consent to our use of cookies.

You may disable cookies through your browser settings, although this may affect certain features of the website.

8. Data Security

We implement robust security measures to protect your data. Sensitive data (like payment information) is encrypted and transmitted via secure SSL protocols.

9. Your Rights

You have the right to:

• Access and update your personal data

• Request deletion of your data

• Withdraw consent for marketing emails

To exercise these rights, contact us at: promonetinfosolution@gmail.com or call +91-9911377288.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us
If you have questions about this Privacy Policy, reach out to us:
📧 promonetinfosolution@gmail.com
📞 +91 9911377288
🏢 PROMONET INFOSOLUTION PRIVATE LIMITED,

Office No-401, C-25, Fourth Floor, Old Plot No-14, Gali No-05, Guru Nanak Pura, Laxmi Nagar Near V3S Mall, New Delhi, East Delhi, Delhi – 110092